Today everyone expects engaging experiences, and most marketing teams are adapting to provide them.
Customers want to be understood. 70% of them want more personalized and intelligent experiences that reflect their interests and past interactions.
Omnichannel connected journeys are the new normal here.
As per a recent Salesforce study, 75% of customers expect a consistent experience across channels.
As consumer expectations rise, most marketing teams invest in stewarding the customer experience and seeing ROI improvement of up to twenty percent.
If you have a team of Salesforce Consultants and are looking to exceed customer expectations with marketing cloud digital services? Just follow the following two steps.
- Build a team of marketing experts that can help you deliver high-impact journeys to engage the customer throughout their lifecycle and across channels.
- Align the team and processes to become a customer-centric business and deliver customer journeys to market more quickly with future-proof marketing architecture and omnichannel journeys.
You can lift your conversion rates and maximize your marketing ROI.
